Still Got a LaserShip Tracking Number?
If your shipping confirmation says LaserShip Tracking, your package hasn’t vanished into some rebranding black hole — it’s just being handled under LaserShip’s new identity, OnTrac. Paste your tracking number below and we’ll route you to the right tracking system.
Millions of East Coast e-commerce deliveries tracked each year
Why Does My LaserShip Number Point to OnTrac?
This trips up a lot of shoppers, so let’s clear it up right away: LaserShip and OnTrac merged, and the combined company now operates under a single name — OnTrac. LaserShip covered the East Coast, OnTrac covered the West, and after years of a shared ownership structure, the two networks were folded into one brand rather than kept as separate names.
That means if a retailer’s shipping email says “LaserShip” and gave you a tracking number, the package is genuinely still moving — the underlying company that scans it, sorts it, and delivers it to your door is now branded OnTrac. Some older tracking pages, browser bookmarks, and even retailer checkout systems haven’t fully caught up to the new name yet, which is part of why “LaserShip tracking” still gets searched constantly.
In short: your tracking number still works. The company behind it changed its name, not its operations. If a tracking link fails, try searching the same number directly on OnTrac’s site instead of an old LaserShip URL.
What LaserShip Actually Is (Or Was)
A quick primer before you go hunting for your package, so the tracking page actually makes sense when you land on it.
Regional Last-Mile Carrier
LaserShip built its business handling the final delivery leg for online retailers on the East Coast and Midwest, filling gaps that national carriers didn’t always cover efficiently in dense metro areas.
Merged With OnTrac
After years as sister companies covering opposite coasts, LaserShip and OnTrac consolidated under one brand, combining their delivery networks into a single nationwide operation.
You Can Still Track It
Old LaserShip numbers remain valid. This page exists to point you to the right destination without you having to dig through outdated bookmarks or dead links.
What Does a LaserShip Tracking Number Look Like?
Unlike some carriers that use one rigid format, LaserShip numbers have shown up in a handful of variations over the years, depending on the retailer and shipment type. Here’s what to look for on your shipping confirmation email or order page:
- Numbers starting with 1LS followed by a mix of letters and digits — this is the format most shoppers encounter, often 13–15 characters long.
- Shorter codes beginning with LX, LW, or BN, typically 10 characters combining two letters with eight numbers.
- Longer alphanumeric strings up to 19 characters, used for certain bulk or business shipments.
If your number doesn’t resemble any of these patterns, double check the shipping email — some retailers list both a LaserShip/OnTrac number and a separate order ID, and it’s easy to copy the wrong one by mistake.
Where to Find It
Most shoppers get their tracking number in one of three places: the “your order has shipped” email from the retailer, the order history page of the account you purchased from, or a text message notification if you opted into SMS updates at checkout. If you can’t locate it in any of those spots, the retailer’s customer service team can usually resend it.
What Each Tracking Status Means
These are the statuses you’re most likely to see while your package moves through the network.
Shipment Created
The retailer has generated a label and notified the carrier, but the package hasn’t been physically picked up yet. It’s normal for this stage to last a day or two.
Pre-PickupIn Transit
Your package is moving between sorting facilities. Depending on distance, it may pass through more than one hub before reaching your local delivery station.
MovingOut for Delivery
The package has left the local station on a delivery route and is expected to arrive at your address before the end of the day.
TodayDelivered
The package has been dropped off at your address. Depending on the shipper, a photo or signature confirmation may be attached to the tracking record.
CompleteException
Something interrupted the normal flow — a weather delay, an access issue at your address, or a missorted package. Most exceptions resolve within a day or two.
Needs AttentionHow Long Does Delivery Typically Take?
Delivery speed depends heavily on where your package originates and which service tier the retailer selected. Here’s a general sense of what shoppers commonly report:
| Service Type | Typical Window | Notes |
|---|---|---|
| Same-Day | Same calendar day | Limited to select metro zones with dense delivery routes |
| Next-Day | 1 business day | Common for orders originating close to a regional hub |
| Ground / Standard | 2–5 business days | Most common tier for e-commerce orders |
| Weekend Delivery | Saturday & Sunday | Available in many service areas, unlike some national carriers |
These windows begin once the carrier actually scans your package at a facility — not the moment the retailer prints a label. If a few days pass with no scan activity, that usually just means the package hasn’t been physically picked up yet.
Tracking Isn’t Updating — What Now?
A stalled tracking page is one of the most common reasons people land on pages like this one. Before assuming the worst, work through these steps in order:
- Give it 24–48 hours. Scans between hubs aren’t always instant, especially over weekends or during high-volume shopping periods.
- Re-check the tracking number. A single mistyped or missing character is the single most common reason a tracking page returns no results.
- Search the same number on OnTrac’s current site. If an old LaserShip link is broken, the underlying tracking data usually still exists under the new platform.
- Contact the retailer you ordered from. They have a direct line to the carrier’s business support and can usually get a faster answer than a shopper contacting the carrier cold.
- Ask about their shipping protection policy. Most online retailers will replace or refund an order that’s genuinely lost in transit, separate from whatever the carrier’s own investigation turns up.
Getting Help With a LaserShip Shipment
Because the LaserShip brand now operates under OnTrac, current customer support is handled through OnTrac’s channels rather than a separate LaserShip help line. If you’re chasing an old shipment and can’t find a working LaserShip support contact, that’s expected — the fastest path is usually through the retailer you ordered from, since they have an existing account relationship with the carrier.
LaserShip Tracking — Common Questions
Straight answers to what people actually ask when a LaserShip number shows up on their order.
Third-Party Disclosure: Trackxspeed.com is an independent resource and is not affiliated with, endorsed by, or officially connected to LaserShip, OnTrac, or their parent companies.
All trademarks, service marks, and company names referenced on this site are the property of their respective owners. Information here is compiled from publicly available sources and is provided for convenience only.
© Trackxspeed.com — Independent Shipping Guide