SpeedX vs LaserShip — Which Is Better for Last-Mile Delivery?
An honest, sourced comparison — including an important update most guides have missed: LaserShip is now OnTrac.
If you’re a retailer, logistics manager, or e-commerce business evaluating last-mile delivery options in the US, SpeedX and LaserShip are names that come up frequently. But before comparing them head-to-head, there’s a critical update worth knowing: LaserShip no longer operates as a standalone carrier.
It merged with OnTrac in 2023, and all LaserShip operations now run under the OnTrac brand. If you received a proposal from “LaserShip” recently, you were actually dealing with OnTrac.
With that cleared up, here’s a thorough comparison of where SpeedX and OnTrac (formerly LaserShip) stand today — what each does well, where each falls short, and how to decide which fits your shipping needs.
Company Background
SpeedX was founded in September 2022 in New York by Chris Zheng, a logistics industry veteran. What started as a cross-border e-commerce specialist — primarily serving SHEIN and Temu’s massive US delivery volumes — has grown rapidly into a major last-mile player. In the past 18 months alone, SpeedX has nearly doubled its daily shipment volumes to over one million deliveries per day.
In the past year, the company has opened approximately 60 new US facilities, expanding coverage to more than 80% of the US population across more than 12,000 zip codes, reaching around 175 million consumers.
LaserShip / OnTrac has a much longer history. LaserShip was founded in 1986 and built its reputation as a regional e-commerce carrier focused on the eastern US. OnTrac was a separate western US carrier. The two merged in 2023 to create a combined network now operating under the OnTrac brand, covering over 86% of the US population across 35 states and Washington D.C., with coast-to-coast delivery available in as few as four days.
Coverage Comparison
| SpeedX | OnTrac (formerly LaserShip) | |
|---|---|---|
| US population reach | 80%+ | 86% |
| Zip codes served | 12,000+ | 35 states + DC |
| Cross-border capability | Strong — built for it | Limited |
| Canada coverage | Yes — major metros | No |
| Rural coverage | Limited — metro-focused | Better, especially East/West coasts |
Verdict: OnTrac has a modest coverage edge domestically, particularly in rural areas and parts of the Midwest. SpeedX has a clear advantage for cross-border and international e-commerce flows, especially packages originating from Asia. For businesses shipping primarily within the domestic US and needing broad coverage, OnTrac’s wider network is a genuine advantage.
For businesses with significant cross-border volume from China or Southeast Asia, SpeedX is the more purpose-built solution.
Delivery Speed
SpeedX offers next-day and two-day delivery services backed by a stated 95% on-time delivery rate. Their hybrid delivery model — combining their own facilities and drivers with a flexible contracted carrier network — is designed to maintain speed and flexibility simultaneously. Their recent 60-facility expansion has significantly reduced transit times in newly opened markets.
OnTrac similarly positions itself on speed, with coast-to-coast delivery in as few as four days and seven-day-a-week service with no weekend surcharges. For regional deliveries within their core markets (East Coast, West Coast), next-day delivery is frequently achievable.
Verdict: Both carriers are competitive on speed for their respective core markets. SpeedX has the stronger story for international e-commerce shippers where speed through customs and into last-mile matters. OnTrac has the edge for domestic US businesses needing fast regional delivery in established eastern and western markets where OnTrac has decades of infrastructure.
Technology and Tracking
SpeedX was built as a technology-first platform from day one — this is a core part of their identity, not an add-on. Their tech stack includes machine learning tools used in delivery verification (proof-of-delivery photo validation), API integrations for direct connection to e-commerce platforms and multi-carrier software, and a recently announced partnership with ProShip that gives enterprise shippers access to SpeedX’s full network through a single centralized platform.
Their tracking system generates proof-of-delivery photos on most residential deliveries.
OnTrac offers visual proof of delivery (vPOD), SMS delivery notifications, and API integrations with multi-carrier shipping software — features it has built out over its long operating history. As a more mature company, OnTrac has established integrations with a broader range of enterprise shipping platforms.
Verdict: SpeedX’s technology credentials are strong and genuinely modern — they were built for the current e-commerce environment. OnTrac has mature enterprise integrations built over decades. For cutting-edge technology and cross-border data flows, SpeedX leads. For breadth of established platform integrations, OnTrac has the advantage.
Pricing and Cost Structure
Neither SpeedX nor OnTrac publishes standard rate cards publicly — both operate on negotiated, volume-based pricing contracts with business customers. However, both position themselves as cost-effective alternatives to UPS and FedEx for high-volume e-commerce.
SpeedX’s hybrid delivery model — combining their own infrastructure with a flexible network — is specifically designed to unlock cost savings for shippers while maintaining service quality. Their ProShip partnership explicitly highlights “cost savings” as a primary benefit, with transparent and competitive pricing as a stated differentiator.
OnTrac similarly markets itself as a cost-competitive alternative to national carriers, particularly for direct-to-consumer e-commerce brands where UPS and FedEx rates can be prohibitive at scale.
Verdict: Both are designed to undercut UPS and FedEx on price for high-volume e-commerce. Direct comparison without actual quotes is difficult — the right answer depends entirely on your volume, zip code mix, and package profile. If you’re evaluating both, request quotes from each using your actual shipment data rather than relying on general rate positioning.
Reputation for Consumer Deliveries
This is the area where public data matters most to shoppers rather than businesses.
SpeedX is a relatively young company (founded 2022), which means its consumer reputation is still being established. The volume of SHEIN and Temu deliveries it handles means it processes millions of residential deliveries daily, generating both positive and negative experiences at scale. Common complaint patterns include tracking gaps during transit (normal for last-mile carriers, but frustrating for first-time SpeedX recipients) and limited direct consumer support options.
The Miles chatbot is their primary consumer support channel, which can feel inadequate for complex delivery issues.
OnTrac / LaserShip has a longer consumer reputation history — and a mixed one. LaserShip was frequently criticized for delivery failures, missed attempts, and poor customer service during its peak years. The merger with OnTrac and the resulting rebrand was in part an opportunity to move beyond LaserShip’s reputation.
The combined OnTrac network has shown improvement, but legacy LaserShip service quality issues still appear in consumer reviews, particularly in markets that were previously served exclusively by LaserShip.
Verdict: Neither carrier has an outstanding consumer reputation, which is not unusual for last-mile carriers focused on volume e-commerce delivery. SpeedX’s consumer reputation is newer and still developing. OnTrac carries some legacy LaserShip reputation baggage. For businesses choosing between the two, neither provides a clear consumer satisfaction advantage — both require proactive exception management to maintain customer experience.
Cross-Border and E-Commerce Specialization
This is where the two carriers most clearly diverge.
SpeedX was built specifically around the cross-border e-commerce use case — high volumes of small parcels flowing from China into the US for SHEIN, Temu, TikTok Shop, and similar retailers. Their entire infrastructure is designed around this flow: customs clearance handoffs, SPX tracking number integration with international carrier systems, and the volume economics of processing millions of small cross-border parcels efficiently. Their recent ProShip partnership extends this to Amazon and TikTok Shop shippers as well.
OnTrac is primarily a domestic US carrier. Its origins and infrastructure are built around US-to-US parcel delivery, not cross-border flows. For businesses shipping domestically within the US, this is fine. For businesses with significant international inbound volume, OnTrac simply isn’t designed for that use case.
Verdict: SpeedX is the clear choice for cross-border e-commerce. OnTrac is the stronger choice for domestic US delivery at scale in established markets.
Which Should You Choose?
| You should choose SpeedX if… | You should choose OnTrac if… |
|---|---|
| You ship cross-border from Asia into the US | You ship domestically within the US |
| Your business is SHEIN, Temu, TikTok Shop, or similar | You need rural US coverage beyond major metros |
| You want modern, technology-first infrastructure | You need coast-to-coast domestic delivery in 4 days |
| You primarily serve major US metro areas | You need established enterprise software integrations |
| You want Canada coverage alongside US delivery | Your existing carrier is LaserShip and you want continuity |
For Shoppers — What This Means if SpeedX or OnTrac is Delivering Your Package
If you’re not a business but instead a shopper trying to understand why your package is with SpeedX or OnTrac:
SpeedX package: Likely came from SHEIN, Temu, AliExpress, or a similar marketplace. Track it using your SPX tracking number on SpeedX’s official site. For problems, contact your retailer first — they have buyer protection that’s faster than navigating SpeedX’s consumer support.
OnTrac/LaserShip package: Likely came from a US-based retailer. Track using the tracking number in your order confirmation on OnTrac’s site. For problems, contact your retailer’s customer service.
Track Your SpeedX Package
If SpeedX is handling your delivery and you want to check the current status, use our free tracker below — it sends you directly to SpeedX’s official tracking system.
