What Is Amazon Logistics (AMZL)? How to Track Amazon Parcels
Everything you need to know about Amazon logistics delivery network, TBA tracking numbers, and what to do when AMZL is delivering your package.
If you’ve ever placed an Amazon order and noticed your tracking number starts with “TBA” instead of the usual UPS or USPS format — or seen “Shipped by AMZL_US” on your order page — you’ve encountered Amazon Logistics. It’s Amazon’s own delivery operation, and as of 2025 it is the largest parcel carrier in the United States by volume, handling roughly 75% of Amazon Prime deliveries nationwide.
Despite being the biggest carrier in the country, AMZL works completely differently from UPS, FedEx, or USPS — which is why tracking an Amazon Logistics package confuses so many shoppers. Here’s a complete guide to how it works, how to track it properly, and what to do when things go wrong.
What Is Amazon Logistics (AMZL)?
Amazon Logistics (AMZL) is Amazon’s dedicated last-mile delivery network — the infrastructure Amazon built to deliver its own packages directly to customers rather than outsourcing all deliveries to traditional carriers. The operation has been built up since 2014 and now handles the majority of Prime and same-day or next-day deliveries in metro areas across the US.
When Amazon uses AMZL to deliver your package, you’ll see it described on your order page as “AMZL_US” (Amazon Logistics United States). The “_US” suffix distinguishes it from Amazon’s logistics operations in other countries.
For shoppers, AMZL simply means the order is being delivered through Amazon’s own delivery process rather than through UPS, FedEx, or USPS — the carriers Amazon has historically relied on.
How Amazon Logistics Actually Works
AMZL operates through three types of delivery resources working in combination:
Amazon-branded delivery vans: The most visible part of AMZL — the blue Amazon-branded vehicles driven by contracted delivery personnel. These are operated through Amazon’s Delivery Service Partner (DSP) program, where small business owners contract with Amazon to manage fleets of Amazon vans and employ drivers who deliver exclusively for Amazon.
Amazon Flex drivers: Independent contractors who deliver using their own personal vehicles and the Amazon Flex app. Similar to gig economy delivery models, Flex drivers pick up packages from Amazon delivery stations and complete routes in their personal cars, SUVs, or vans. This gives Amazon flexibility to scale delivery capacity rapidly without owning more vehicles.
Amazon’s own aircraft: In some markets, Amazon operates its own air cargo network (Amazon Air) to move packages between fulfillment centers rapidly before handing them to AMZL for final delivery. This is what enables same-day and next-day Prime delivery in major metro areas.
The combination allows Amazon to control the entire delivery chain — from warehouse to doorstep — without depending on external carrier capacity, pricing, or schedules.
TBA Tracking Numbers — What They Mean and Why They’re Different
This is the most important thing to understand about tracking an AMZL package.
TBA stands for “Tracking By Amazon.” A TBA number is Amazon’s internal identifier for packages being delivered by its own last-mile network. TBA numbers start with “TBA” followed by a long numeric sequence — for example, TBA123456789012.
There are two related formats:
- TBA — standard tracking ID for US shipments (most common)
- TBC — used primarily for Amazon shipments in Canada
- TBM — used primarily for Amazon shipments in Mexico
The critical difference from other tracking numbers: TBA numbers only exist inside Amazon’s own systems. They are not registered with USPS, UPS, FedEx, or any external carrier. This means entering your TBA number on UPS.com or USPS.com will return no results — not because something is wrong, but because those carriers have never seen your package.
The only reliable places to track a TBA number are:
- Your Amazon account → “Your Orders” → click “Track Package” on the relevant order
- The Amazon app → same path, with push notifications available
- The tracking link in your shipping confirmation email — this links directly to Amazon’s tracking page
- Third-party universal trackers like 17TRACK that connect directly to Amazon’s tracking API
How to Track Your Amazon Logistics Package Step by Step
Method 1 — Through Your Amazon Account (Most Reliable)
- Go to amazon.com and sign in
- Click “Returns & Orders” in the top right corner
- Find your order and click “Track Package”
- Amazon’s tracking page shows your current delivery status, estimated delivery window, and on delivery day, a live map showing the driver’s location and number of stops remaining before your address
Method 2 — Through the Amazon App
- Open the Amazon app and tap the menu icon or your account
- Go to “Your Orders”
- Select the order and tap “Track Package”
- Enable push notifications to get real-time updates without opening the app
Method 3 — From Your Shipping Confirmation Email
Your shipping confirmation email from Amazon contains a tracking link. Clicking it takes you directly to Amazon’s tracking page for that specific shipment — no login required for basic status information.
Method 4 — Live Map Tracking on Delivery Day
One of AMZL’s most useful features is its delivery-day map tracking. Once your package is out for delivery with an AMZL driver, Amazon’s tracking page often shows a live map displaying the driver’s current location and the number of stops remaining before your address. This feature is available through the Amazon app and website and gives you a much more precise delivery window than most other carriers provide.
Amazon Logistics vs. UPS, FedEx, and USPS
Understanding how AMZL differs from traditional carriers helps set the right expectations.
| AMZL | UPS/FedEx | USPS | |
|---|---|---|---|
| Tracking number format | TBA/TBC/TBM | 1Z (UPS), various (FedEx) | 20–22 digits |
| Where to track | Amazon.com only | Carrier website | USPS.com |
| Delivery days | 7 days a week including Sunday | Mainly Mon–Fri (UPS), 7 days (FedEx) | 7 days (most areas) |
| Delivery hours | Typically 8am–10pm | Carrier-standard | Carrier-standard |
| Live map tracking | Yes — on delivery day | Limited | No |
| Delivery photo | Yes — most residential deliveries | Some services | No |
| Consumer support | Through Amazon, not the carrier | Carrier support lines | USPS support |
Sunday delivery is one of AMZL’s most significant differentiators. Unlike UPS which delivers on Sundays only in limited markets, Amazon Logistics delivers seven days a week as standard — one of the reasons Amazon Prime’s delivery speed promises are achievable.
What Happens When Amazon Hands Off to USPS or Another Carrier
Not every package that starts as an AMZL delivery stays with AMZL for the full journey. Amazon often plans an AMZL delivery but hands the final mile to a postal or regional carrier where that’s more efficient — particularly outside cities. When that happens, a standard carrier tracking number typically appears on your order page.
If your TBA tracking is showing no updates and a new tracking number has appeared alongside it, it means Amazon has handed your package to USPS or another carrier for final delivery. Switch to that carrier’s tracking system for current status.
Amazon Logistics vs. Amazon Shipping — What’s the Difference?
This distinction confuses a lot of people, including sellers.
Amazon Logistics (AMZL) is Amazon’s network for delivering Amazon.com orders to customers. It’s the delivery operation that handles packages flowing through Amazon’s own fulfillment system.
Amazon Shipping is a separate service Amazon offers to businesses — allowing third-party sellers and merchants to use Amazon’s delivery network for their own packages, even for orders that didn’t come through Amazon.com. Both can produce Amazon-operated deliveries, but they serve different purposes and different customers.
As a shopper, you’re almost always dealing with AMZL — not Amazon Shipping.
Common AMZL Tracking Statuses Explained
| Status | What It Means |
|---|---|
| Order shipped | Amazon has created the shipment and assigned it to AMZL |
| Package arrived at carrier facility | Package is at an Amazon delivery station near your area |
| Out for delivery | On a driver’s vehicle, heading to your address today |
| Delivered | Package has been delivered and a photo is available |
| Delivery attempted | Driver couldn’t complete delivery — check for a notice |
| Package delayed | Delivery behind schedule — check for updated estimated date |
When AMZL Shows “Delivered” But You Have No Package
This is the most common AMZL complaint, and the resolution path is straightforward.
Step 1 — Check the delivery photo. Amazon attaches a photo to most residential deliveries. Find it in “Your Orders” → “Track Package.” The photo shows exactly where the package was left.
Step 2 — Check all delivery locations. Front door, back door, porch, mailroom, with a neighbor, with anyone else in your household.
Step 3 — Wait 24 hours. Amazon themselves recommend waiting — occasionally a package is scanned as delivered moments before the actual drop-off, or is left with a building’s reception desk that hasn’t notified you yet.
Step 4 — Contact Amazon directly. If the package is genuinely missing after 24 hours, contact Amazon through “Your Orders” → “Problem with your order” → “Package didn’t arrive.” Amazon’s buyer guarantee covers missing packages and they typically offer a replacement or refund quickly without requiring a formal carrier investigation.
Important: For AMZL deliveries, contact Amazon — not the driver or an AMZL support line. Amazon handles all AMZL consumer support centrally through your account.
Does SpeedX Ever Deliver Amazon Orders?
This is worth addressing since this site focuses on SpeedX tracking. SpeedX has announced a partnership with ProShip that extends their network to Amazon sellers using multi-carrier shipping software — meaning SpeedX can be used by third-party sellers who fulfill Amazon orders independently rather than through Amazon’s own fulfillment network.
However, for standard Amazon.com orders fulfilled by Amazon itself through FBA (Fulfilled by Amazon), AMZL handles the vast majority of last-mile deliveries in the markets it covers. If you see a TBA tracking number, AMZL is delivering — not SpeedX. If you see an SPX tracking number on an Amazon order, it’s almost certainly from a third-party seller using SpeedX through their own fulfillment setup.
Quick Reference Summary
| Question | Answer |
|---|---|
| What is AMZL? | Amazon’s own last-mile delivery network |
| What does TBA mean? | Tracking By Amazon — package delivered by Amazon’s own drivers |
| Where do I track TBA numbers? | Amazon.com or Amazon app only — not UPS/FedEx/USPS sites |
| Does AMZL deliver on Sundays? | Yes — seven days a week |
| Who do I contact for AMZL issues? | Amazon directly through “Your Orders” — not a carrier support line |
| Does SpeedX deliver Amazon orders? | Only for third-party sellers — not standard Amazon-fulfilled orders |
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